At the end of March, it was exactly the time when first lockdown has been announced in the country. All young businesses, startups and everyone in the business management system experienced fear.
Rohit Kapoor, CEO of EXL Services explains how vulnerability and tiring period of lockdown submerged the business enthusiasm. He explains how his industry involved in the critical work for companies around the world such as – in areas like finance, HR, healthcare but no firms had given no approval of the work. But the company made several structural changes to enable work from home.
He tells that though number of cases are increasing and India is climbing at a faster pace yet he felt that from an Operational, delivery perspective, innovation perspective, value added perspective the industry is actually performing really well and better than before Covid19.
He analysed that the foremost reason for our success in dealing with Covid19 challenge is Human Ingenuity. He optimistically stated that his employees finally found a way to deal and deliver with customers.
The CEO HGS, Partha DeSarkar believes that the Covid19 response is a massive endorsement of Indian Thought leadership. He says, “We pulled it off globally”. He appreciated the resilience power of Indians, India has stepped up and managed pretty well this global crisis.
He explains why global firms can’t manage without India. The COVID helped industries cooperating and moving towards each other.
The companies quickly changed the rules to enable remote work, clients all over the place understood the environment and allowed remote work for all except some critical cases, companies enabled infrastructure including high security level and employees quickly adjusted.
He focussed on India’s powerful BPM industry with $38 billion revenue with 1.2 million employees, most in demand area: AI/ML and Data Science and 38% women in tech highest for any country.
Today we have an extreme diverse work force, 40-44% commerce graduates, arts and MBAs including 10-15% Chartered accountants, 10-15% engineers and rest others.
The decision is no longer bounded to owner it has surpassed to consumers and India is the biggest consumer market in the world!!